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UPDATE: It turns out that my local Price Chopper was incorrect in refusing my coupons. Thank you to Heidi for responding to my concern. You can see her comment below, and also in a separate post here.
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I just returned from my Monday night shopping trip and I am hopping mad. I was excited when I found three coupons in my weekly Price Chopper circular that could be used to double “any paper coupon”, up to $3.00 total. Additionally, they have boxes of Pampers diapers on sale this week for $17.99. Naturally, I wanted to stock up on diapers, and I had some Pampers coupons that I could use. One coupon was for $1.50 and one was for $1.00. I stood to save an extra $5.00 off two boxes of diapers. The Price Chopper coupons in the circular explicitly state that diaper coupons are included in the deal.
As it turns out, if you want to buy Pampers this deal is too good to be true. I’m not sure about Huggies. I tried to purchase two boxes of diapers with my coupons, but the cashier and bagger both said they were told they can’t double Pampers coupons. This was after I had to listen to remarks such as “I can’t friggin’ wait to get out of work tonight”, etc. as soon as I started loading the numerous contents of my cart onto the conveyor belt (They’re never very fond of people who can only do their big shopping trips late at night). I asked why on earth the coupons wouldn’t double, when the circular states that diaper coupons are accepted, but they couldn’t give me an answer…other than “Well, because technically they’re not paper products.” and “They told us the other day that we can’t do Pampers.” Um. OK. Apparently the computer wouldn’t allow her to give me the discount manually either.
I don’t like making a scene or picking on innocent cashiers, who are more often than not at the mercy of the computer, so I told them I would take up my case with customer service. But alas, the counter was closed for the night, and I didn’t see the night manager around anywhere. Sure, this is only about two dollars and fifty cents, but it’s the principle of the thing. The circular gives the distinct impression that customers can save “even more” on diapers (including the Pampers that are pictured) by using the special coupons. The coupon itself mentions just one caveat, the “Coupon Policy”. If their official policy is to bait customers with promises and then turn them down at the register, then I will be very happy to purchase all my baby items elsewhere from now on, thank you.
Judge for yourself with the scanned images below:
6 Responses - add one
[...] Pampers manufacturer’s coupons. I am not sure whether Huggies are accepted. See more info here.Further ReadingPrice Chopper falsely advertising paper coupon dealTake advantage of Kraft deals at [...]
Jen,
As a avid follower of your blog and a Price Chopper associate, I was saddened to read this recent post. We have looked into the situation you describe and we believe you experienced a cashier error with regard to your diaper coupon. It clearly states that diaper coupons are included and we would like to follow up with the store that you shopped.
If you could provide us with the store by contacting our Consumer Services department at 1-800-666-7667 Option #3 or online at http://www.pricechopper.com, we will make good on your coupon issue.
Thanks for shopping with Price Chopper, we appreciate your business and your feedback.
Heidi Reale
Manager of Consumer Research
Thank you so much, Heidi! I thought this was a mistake, but the cashiers seemed rather convinced that they couldn’t offer me the deal. I really appreciate your reply, and will update my post accordingly so that other Moms can take advantage of this deal.
[...] was very happy to receive a reply from Heidi at Price Chopper regarding last night’s diaper debacle. I wanted to write a separate post because I believe in giving a company credit for great customer [...]
This was yet another example of Price Chopper’s total disregard for it’s customers. I just got off the phone with the general merchandise manager of the Latham Price Chopper, who I had to call twice in order to track down a rebate form for a microwave oven I purchased last week that was advertised in their ad circular as having a $10 rebate available with it’s purchase. NO ONE at Price Chopper knew anything about the rebate or where the forms were! Turns out they were included in mail the store had received from their main offices, but had been left in the receiving envelope and ignored. Now, I have to return to the Price Chopper again (a trip of about 10 miles from my home) to pick up the rebate form that should have beem available to me when I bought the microwave last week. Good thing Price Chopper offers a “Gas Advantage”; their customers need it to help pay for the extra gas used in repeat trips to their stores to correct their pricing mistakes, obtain rebate forms, etc.
I’m sorry you went through so much trouble, Martha! I run into this all the time…the local stores don’t seem to have any clue what corporate is doing or saying. I get very frustrated about it too. I would recommend sending a complaint via email if you haven’t already (use this link).